{ "meta": { "title": "Preparing for the One: a guide for your whole team | {{appName}}", "description": "An interactive guide for organizers, volunteers, sound teams and interpreters: plan your setup, spread the word, welcome guests and know who to call, so everyone understands every word." }, "header": { "crumb": "Guides · Preparing for the One", "modeStep": "Step by step", "modeAll": "See it all on one page", "name": "Preparing for the One", "guides": "Guides", "close": "Close the guide", "menu": "Language and mode" }, "steps": { "start": "Welcome", "meet": "Meet the One", "setup": "Plan your setup and team", "why": "If you don’t tell them", "tell": "How to spread the word", "listen": "Read it, or hear it", "qr": "Put the QR code everywhere", "kit": "The print kit", "team": "Train your team & volunteers", "trouble": "When something goes wrong", "after": "After the event", "ready": "Your checklist" }, "bar": { "back": "Back", "next": "Next", "done": "Done", "stepOf": "Step {{n}} of {{total}}" }, "start": { "kick": "A guide for your whole team · 11 steps", "titleTop": "Preparing", "titleFor": "for", "titleOne": "the One.", "lede": "In almost every room there’s one person who doesn’t speak the language. A new neighbour, a visiting grandparent, a student far from home, a colleague from another office. They came anyway. This guide helps your team make sure the One understands every word, and wants to come back.", "iAm": "I am", "eventIs": "Our event is", "yourPath": "Your path:", "begin": "Start the guide", "aim": "Help every guest follow along in their own language." }, "personas": { "organizer": { "name": "The organizer", "intro": "Plan the setup, build the team, spread the word, and make sure everyone knows who to call." }, "volunteer": { "name": "A volunteer", "intro": "Learn how to welcome guests, help them get started, and who to call when something is off." }, "tech": { "name": "On sound or tech", "intro": "Know your setup, what to check, and who calls you." }, "interpreter": { "name": "An interpreter", "intro": "Know your booth, your team, and how guests tell you how it is going." } }, "kinds": { "weekly": { "name": "A weekly gathering", "event": "our weekly gathering", "short": "gathering" }, "conference": { "name": "A conference", "event": "the conference", "short": "session" }, "class": { "name": "A class or training", "event": "our classes", "short": "class" }, "meeting": { "name": "A meeting or town hall", "event": "our town halls", "short": "meeting" } }, "meet": { "kick": "Meet the One", "title": "Walk their visit, from the first post to the way home.", "lede": "Every step is a moment where the One either feels welcome or quietly decides this isn’t for them. Tap through their visit.", "feels": "What the One feels", "prepared": "What your team prepared", "journey": { "hears": { "title": "Hears about it", "feel": "Nobody told me there would be anything in my language.", "prep": "A volunteer told them, and a post said everyone can now follow along in their own language, in over 100 languages.", "where": "Spread the word" }, "arrives": { "title": "Arrives", "feel": "I don’t know where to go or who to ask.", "prep": "The QR code at the door, on the screen and in the program, and a volunteer who asks: “Would you like to follow in your language?”", "where": "Put the QR code everywhere" }, "seat": { "title": "Finds a seat", "feel": "I can read along right here, on my phone. Or listen, if I’d rather.", "prep": "A table card at their seat. Captions need nothing extra, so they start right away. If they’d rather listen, a spare pair of earbuds from the welcome desk.", "where": "Read it, or hear it" }, "follows": { "title": "Follows along", "feel": "I understand. I can even read the slides.", "prep": "Captions or a voice in their language, and a team where everyone knows who to call if something drops.", "where": "Your team" }, "returns": { "title": "Comes back", "feel": "They thought of me. I’ll bring my family next time.", "prep": "They rated the session, got a summary in their language, and found the same welcome the next time.", "where": "After the event" } } }, "setup": { "kick": "Plan your setup and your team", "title": "Every event is different. Start with yours.", "lede": "Do you need an operator? An interpreter? Someone on the chat? It depends on how your event runs. Answer five questions and you’ll get the team you need, with tips for each choice. Then put a name next to every role.", "questions": { "sound": { "q": "How does the sound reach InterScribe?", "opts": { "desk": { "label": "A sound desk computer", "tip": "The desktop app on a computer at the sound desk sends the main mix. If music drowns out the speech, send an output with just the microphones instead. Put a status sticker on that desk." }, "stream": { "label": "Our stream (OBS, vMix)", "tip": "Add InterScribe as a second destination in OBS or vMix. Best for viewers at home: in the room, captions run several seconds behind the speaker." }, "laptop": { "label": "A laptop microphone", "tip": "Open InterScribe in a browser on a laptop near the speaker. Good for a small room or a first try." }, "meet": { "label": "Zoom or Google Meet", "tip": "From November: InterScribe translates your Zoom meeting or Google Meet call straight from the call, no sound desk needed." } } }, "start": { "q": "How should sessions start?", "opts": { "demand": { "label": "On demand", "tip": "No operator needed. It goes live when a guest opens captions, and pauses when nobody is listening." }, "auto": { "label": "Starts by itself", "tip": "No operator needed. It goes live at the start time. The sound computer must be on." }, "manual": { "label": "Someone presses Go live", "tip": "You need an operator: nothing starts until someone presses Go live in the Operator Console." } } }, "interp": { "q": "Who translates?", "opts": { "ai": { "label": "AI only", "tip": "No interpreters to schedule. AI voice uses your plan’s hours; captions come with every plan." }, "own": { "label": "Our interpreters", "tip": "Plan an interpreter team and invite each one with the Interpreter role. The booth works even without an operator." }, "both": { "label": "Both", "tip": "Your interpreters for some languages, AI voice for the rest." } } }, "chat": { "q": "Audience chat?", "opts": { "off": { "label": "Off", "tip": "Nobody needed on the Audience desk." }, "open": { "label": "Open", "tip": "Have one person on the Audience desk to welcome people, answer and send cards." }, "review": { "label": "Review first", "tip": "Messages wait for approval, so someone must be on the Audience desk the whole time." } } }, "rooms": { "q": "How many rooms at the same time?", "opts": { "one": { "label": "One room", "tip": "One sound setup and one channel." }, "many": { "label": "Several rooms", "tip": "One sound setup per room. Someone watches Live now on the dashboard, and one Backstage responder covers every room." } } } }, "travel": { "label": "How your sound travels", "interscribe": "InterScribe", "phones": "Every phone", "sound": { "desk": "Sound desk", "stream": "Your stream", "laptop": "Laptop mic", "meet": "Zoom or Meet" } }, "team": { "title": "Your team for this event", "count": "{{n}} roles", "who": "Who", "placeholder": "Name", "note": "One person can hold more than one role in a small event. What matters is that everyone knows who holds which.", "roles": { "lead": { "role": "Event lead", "why": "Everyone calls them. They call support." }, "welcome": { "role": "Welcome team", "why": "Greets guests and helps them scan." }, "sound": { "desk": "Sound desk person", "stream": "Stream operator", "laptop": "Laptop host", "meet": "Meeting host", "why": "Looks after how the sound reaches InterScribe." }, "operator": { "role": "Operator", "whyManual": "Presses Go live in the Operator Console.", "whyMany": "Watches every room from the dashboard." }, "interp": { "role": "Interpreter coordinator", "why": "Schedules the interpreters and is their first call." }, "desk": { "role": "Audience desk", "whyOpen": "Welcomes, answers and sends cards.", "whyReview": "Approves messages the whole time." }, "backstage": { "role": "Backstage responder", "why": "Answers requests from interpreters, the team and guests." } } }, "when": { "title": "When to set it up", "weekly": { "b": "Every week, same room?", "t": "Use Get ready: four questions and your QR code is ready to print." }, "many": { "b": "Many events?", "t": "Set languages, voices and chat once in Event Defaults. New sessions start from them." }, "conf": { "b": "A conference?", "t": "Set it in the conference’s settings, then each room and session." } }, "interp": { "title": "Building a translation team", "invite": { "t": "Invite each interpreter", "d": "With the Interpreter role, they see only their booth." }, "shifts": { "t": "Plan shifts", "d": "Pairs per language for long events. They hand over with the 30-second hand-over." }, "names": { "t": "Share names and terms", "d": "Send the speakers, names and special words beforehand, and put them in a vocabulary." }, "check": { "t": "A sound check each", "d": "Each interpreter checks their microphone and hears the floor before going live." }, "note": "Mix and match: your interpreters for some languages, AI voice for the rest. Human interpreters use no AI voice hours. Sign language comes from an interpreter you arrange." }, "plug": { "title": "Plug in the sound", "intro": "For whoever looks after the sound desk. Do this before the event, not during it.", "install": { "t": "Install and sign in", "d": "Install the InterScribe desktop app on the sound desk computer and sign in with your own InterScribe account. Ask your event lead to invite you to the workspace first: setting up an agent needs an admin or organizer role." }, "connect": { "t": "Connect the mixer", "d": "Connect the mixer output to the computer’s input, for example through a USB audio interface. In the app, open Audio settings and choose that input under Microphone." }, "unmute": { "t": "Unmute the channel", "d": "Unmute the channel on the sound desk that feeds the computer. A muted channel sends silence, and InterScribe has nothing to caption." }, "test": { "t": "Test the audio", "d": "In the Portal, open the Agents tab and press Test audio on the agent’s card. Speak at the desk and watch the meter move." }, "dayTitle": "Your day, in order", "before": { "b": "Before:", "t": "power up the computer, open the app and run Test audio." }, "live": { "b": "When it goes live:", "t": "check the agent’s status shows live." }, "during": { "b": "During:", "t": "watch the meter and any alerts." }, "fail": { "b": "If it fails:", "t": "check the agent is online and on the room’s channel, check the desk channel is not muted and the right input is chosen, and check the computer’s network connection. Then call the event lead." } } }, "why": { "kick": "Spread the word · part 1", "title": "If you don’t tell them, they won’t know.", "lede": "The One is often the last person to hear. They don’t read the newsletter in your language. They aren’t in the group chat. Nobody thought to mention it. So they stay home, or they come and sit through it understanding nothing.", "poster": "A poster in one language reaches people who already understand it.", "once": "Saying it once, at the very start, misses everyone who arrives late.", "person": "One person telling one person reaches the One first.", "hears": "The One hears about it" }, "tell": { "kick": "Spread the word · part 2", "title": "How to spread the word.", "ledeBefore": "Your message is simple:", "message": "everyone can now follow along in their own language, with AI translation in over 100 languages, on their own phone.", "ledeAfter": "Say it everywhere, and ask your volunteers to say it too.", "where": "Where to say it", "copy": "Copy", "copied": "Copied", "copyFailed": "Couldn't copy. Select the text and copy it.", "addQr": "Add your QR code", "tip": "Tip:", "icons": { "stage": "Stage", "social": "Social", "chats": "Chats", "news": "Newsletter", "vol": "Volunteers", "leaders": "Leaders" }, "channels": { "stage": { "name": "From the stage", "when": "Every time", "tip": "Say it at the start and again after a break, with the QR slide on screen.", "text": "Welcome! If you’d like to follow along in your own language, scan the QR code on the screen. You can read live captions or listen with AI translation in over 100 languages, right on your phone." }, "social": { "name": "Social media", "when": "A week before", "tip": "Use the square post from the print kit, and ask people to share it.", "text": "New at {{event}}: live translation in over 100 languages. Scan the QR code, choose your language, and read captions or listen with AI voice on your own phone. No app needed. Bring your earbuds!" }, "chats": { "name": "Group chats", "when": "A few days before", "tip": "Post it in the chats your community already uses, and ask people to forward it.", "text": "Do you know someone who would follow better in another language? At {{event}} they can read or listen in their own language, live, on their phone. Over 100 languages. Please pass this on." }, "news": { "name": "Newsletter & website", "when": "A week before", "tip": "Link to your front door so people can follow from home too.", "text": "Live translation, now at every {{short}}. Follow along in your own language with live captions or AI voice, in over 100 languages. Scan the QR code when you arrive, or open [YOUR LINK] from anywhere." }, "vol": { "name": "Your volunteers", "when": "This week", "tip": "Ask each volunteer to say it to one person this week. Word of mouth reaches the One first.", "text": "“Did you know you can follow {{event}} in your own language now? Just scan the code at the door.”" }, "leaders": { "name": "Community leaders", "when": "Ongoing", "tip": "People trust a message from someone they know, in their language.", "text": "We now offer live translation in over 100 languages at {{event}}. Could you let your group know, in your language?" } }, "tiles": { "volunteers": { "t": "Your volunteers are your best channel", "d": "Ask each one to tell one person this week: “Did you know you can follow in your language now?”" }, "communities": { "t": "Reach the communities directly", "d": "Ask community leaders, language groups and families to pass it on, in their own words and languages." }, "repeat": { "t": "Repeat it every time", "d": "One line from the stage at the start of every event, until it’s habit." } } }, "listen": { "kick": "Read it, or hear it", "title": "Some people love to read along. Others would rather listen.", "lede": "Plan for both. Captions work for everyone, on any phone, with nothing extra: no earbuds, no setup. For the people who’d rather listen, audio is there too, and that’s where earbuds come in.", "readers": { "title": "Readers", "text": "Captions in their language, line by line, on their own phone. Works for everyone, every plan, and the room stays quiet.", "badge": "Nothing extra needed", "pill": "Captions · every plan" }, "listeners": { "title": "Listeners", "text": "A voice in their language, in their ears. Three ways, from most natural:", "badge": "Earbuds in", "ai": "AI voice", "interpreter": "Interpreter", "device": "Device voice" }, "deviceVoice": { "title": "No AI voice on your plan? Listeners still have a voice.", "text": "Guests can turn on their phone’s own text-to-speech, the device voice. It sounds more robotic and runs a little further behind the speaker, but for people who prefer listening it’s the next best option." }, "gold": { "pill": "★ Gold tip", "free": "FREE", "title": "Keep spare earbuds at the welcome desk.", "text": "A box of inexpensive wired earbuds to give away, and a few adapters for phones without a headphone jack. It’s the cheapest thing you’ll do, and it turns “I forgot mine” into “I can listen”." }, "forListeners": "For listeners: earbuds and headsets", "tiles": { "own": { "t": "Ask them to bring their own", "d": "“Bring your earbuds if you’d like to listen.” Wired or Bluetooth both work." }, "lend": { "t": "Lending headsets?", "d": "Wipe them between uses or use covers, and count them out and back in." }, "wifi": { "t": "Batteries and Wi-Fi", "d": "Put the guest Wi-Fi name on your signs. Offer a charging spot at long events." } } }, "qr": { "kick": "Make it easy to find", "title": "Put the QR code everywhere a guest looks.", "lede": "Translation only helps the people who know it’s there. Make it impossible to miss: mention it out loud, show it on screen, and put the QR code in every place a guest pauses, from the door to their seat. One scan and they’re following in their language.", "places": { "slides": { "t": "Slides on screen", "d": "Before you start, after breaks, and while someone says it out loud." }, "posters": { "t": "Posters and signs", "d": "At the entrance, in the hallway, by the coffee. At eye level." }, "tables": { "t": "Table and seat cards", "d": "Right where people sit, so they find it without asking." }, "folders": { "t": "Folders and programs", "d": "Add a sheet to your program, welcome folder or handout." }, "flyers": { "t": "Flyers and paper sheets", "d": "Hand them out, leave them on chairs, pin them on boards." }, "cards": { "t": "Cards at the welcome desk", "d": "Small cards volunteers hand to anyone who might need it." }, "social": { "t": "Social posts and chats", "d": "The square post, shared before the event, in every chat." }, "web": { "t": "Website and emails", "d": "Your front door link, so people can follow from home too." } }, "art": { "welcome": "Welcome", "follow": "Follow in your language" }, "venue": { "entrance": "Entrance", "welcomeDesk": "Welcome desk", "screen": "Screen", "soundDesk": "Sound or tech desk" }, "follow": "Follow a guest from the door · tap the pins", "pins": { "entrance": { "title": "Entrance", "text": "The welcome sign at the door, at eye level, so guests see it before they sit down.", "piece": "Welcome sign" }, "desk": { "title": "Welcome desk", "text": "A volunteer with spare earbuds and the welcome team card, ready to help someone scan.", "piece": "Welcome team card" }, "seats": { "title": "Seats and tables", "text": "Table cards on tables or seats, folded so the code faces the guest.", "piece": "Table card" }, "screen": { "title": "The screen", "text": "The QR slide before the start and after breaks, while someone says it out loud.", "piece": "Slide · 16:9" }, "sound": { "title": "Sound or tech desk", "text": "The sound desk card with its checklist, and the live status sticker on the computer that sends the sound.", "piece": "Sound desk card" } } }, "kit": { "kick": "The print kit", "title": "Print everything once. It’s always today’s event.", "lede": "InterScribe makes a print kit with your QR code on every piece. The code always opens today’s event, so you never reprint. Download each piece as a PDF, or the whole kit. Paper is Letter or A4, picked for your region.", "art": { "welcome": "Welcome", "team": "Welcome team", "sound": "Sound desk", "checklist": "checklist", "follow": "Follow in your language", "live": "Live in your language" }, "pieces": { "sign": { "name": "Welcome sign", "size": "1 page · Letter or A4", "d": "For the door: captions in your language, and the QR code." }, "teamCard": { "name": "Welcome team card", "size": "1 page · cut in half", "d": "How a volunteer helps a guest get started." }, "table": { "name": "Table card", "size": "1 page · fold in half", "d": "Stands on tables and seats: “Captions in your language”." }, "soundDesk": { "name": "Sound desk card", "size": "2 pages · front and back", "d": "The checklist for whoever handles the sound." }, "slide": { "name": "Slide", "size": "16:9 · PDF or PNG", "d": "For your screens, before the start and after breaks." }, "square": { "name": "Square post", "size": "1080 × 1080 · PNG", "d": "For social media and group chats." }, "insert": { "name": "Program insert", "size": "1 page · two per sheet", "d": "A half sheet that slips into your program or folder." }, "flyer": { "name": "Flyer", "size": "1 page", "d": "To hand out, leave on chairs or pin on a board." }, "cards": { "name": "Hand-out cards", "size": "1 page · 8 cards", "d": "Small cards for the welcome team to hand to anyone who might need them." } }, "send": "Send the kit to up to 10 volunteers by email. The link works for 30 days, and the sound desk person gets their checklist.", "open": "Open the print kit" }, "team": { "kick": "Train your team & volunteers", "title": "Everyone knows their part, and who to call.", "lede": "Pick a role to see what it does before, during and after, where it works in InterScribe, and who it calls when something’s off. Print the role card for each volunteer.", "before": "Before", "during": "During", "after": "After", "worksIn": "Works in: {{where}}", "calls": "Calls: {{who}}", "inviteAs": "Invite as: {{role}}", "roleCard": "Role card", "ifOff": "If something’s off, call:", "print": "Print role card", "support": "InterScribe support: Help › Iris", "roles": { "lead": { "name": "Event lead", "where": "The dashboard and Help", "say": "Tell me, I’ll find the right person.", "invite": "Organizer or Admin", "card": "You make the calls. Everyone comes to you; you go to support.", "before": ["Answer the setup questions and fill in the team list", "Share who to call with everyone", "Run a practice session"], "during": ["Watch Live now on the dashboard", "Take calls and pass them to the right person", "Open Help and ask Iris if something is beyond the team"], "after": ["Read the ratings and feedback", "Hold the debrief"] }, "welcome": { "name": "Welcome team", "where": "At the door, with the print kit", "say": "Would you like to follow in your language? Scan this code.", "invite": "No account needed", "card": "Greet guests, offer it, help them scan, hand out earbuds.", "before": [ "Set out the welcome sign and table cards", "Bring spare earbuds and adapters", "Learn the four steps: scan, language, captions or voice, earbuds" ], "during": ["Greet guests and offer it", "Help anyone who gets stuck scanning", "Tell the event lead about anything you can’t fix"], "after": ["Collect lent headsets and wipe them", "Tell the team what guests asked"] }, "sound": { "name": "Sound or tech", "where": "The computer that sends the sound", "say": "The sticker says LIVE and the meter moves.", "invite": "Organizer", "card": "Keep the sound reaching InterScribe. Check your setup first when someone calls.", "before": [ "Start what sends the sound: desktop app, stream or laptop", "Press Test audio and speak: the meter should jump", "Put the status sticker where people can scan it" ], "during": ["Keep the speech mix clear and unmuted", "Watch the status sticker and alerts", "Tell the event lead what you found"], "after": ["Note anything odd for next time"] }, "operator": { "name": "Operator", "where": "Operator Console", "say": "Standby, sound check, live.", "invite": "Moderator", "card": "Run each session from the console when it doesn’t start by itself.", "before": ["Open the session in the Operator Console", "Run the sound check and confirm languages", "Check AI voices and interpreters are ready"], "during": ["Press Go live, and watch health and captions per room", "Step in when an alert arrives", "Call the sound person for anything about sound"], "after": ["End the session", "Check the summary and the replay"] }, "interp": { "name": "Interpreter", "where": "Interpreter Booth", "say": "Taking the channel in 30 seconds.", "invite": "Interpreter", "card": "Interpret on your channel. Hand over with the 30-second hand-over.", "before": ["Accept the invite and open your booth", "Pick your language channel", "Test your microphone and listen to the floor"], "during": ["Interpret on your channel", "Hand over with the 30-second hand-over", "Send a Backstage request if you need help"], "after": ["Hand back the channel", "Share names and terms for the vocabulary"] }, "desk": { "name": "Audience desk", "where": "Audience desk", "say": "Welcome! Questions go in the Q&A tab.", "invite": "Moderator", "card": "Welcome people in the chat, keep it friendly, send cards at the right moment.", "before": ["Check how chat starts: open, review first or paused", "Prepare cards: welcome, links, next steps", "Add blocked words if needed"], "during": ["Approve, hide or reply to messages", "Send cards at the right moment", "Pin the answer people keep asking for"], "after": ["Review reports and blocked people", "Note the top questions for the team"] }, "backstage": { "name": "Backstage responder", "where": "Backstage", "say": "Got it, I’ll handle this.", "invite": "Moderator or Organizer, in “Who can respond”", "card": "Answer requests from interpreters, the team and guests, by name.", "before": ["Make sure you are in “Who can respond”", "Turn on email for new requests", "Know who handles sound and slides"], "during": ["Claim requests so nobody doubles up", "Reply to the person by name", "Use one-tap fixes, like turning on a missing AI voice"], "after": ["Resolve every request", "Share what came up most"] } }, "tiles": { "buddies": { "t": "Ask for language buddies", "d": "Bilingual guests make great volunteers: at the welcome desk, or sitting with someone new." }, "invite": { "t": "Invite with the right role", "d": "Interpreters see only their booth. Moderators run events, not billing or audio." }, "practise": { "t": "Practise once", "d": "A short test session before the first event, each person in their spot." }, "share": { "t": "Share this guide", "d": "New volunteers go through it step by step, in about ten minutes." } } }, "trouble": { "kick": "When something goes wrong", "title": "Know who to call before anything happens.", "lede": "The most important part of working as a team: whoever notices a problem knows exactly who to tell, and that person knows what to check. Every setup is different, so start from yours.", "flow": { "one": { "pill": "1 · Someone notices", "text": "A volunteer, a guest tapping Give feedback, or an alert by text or email." }, "two": { "pill": "2 · They call one person", "text": "The name on your team list for that part. Not a group chat, not everyone." }, "three": { "pill": "3 · That person checks", "text": "Their part first, then tells the event lead what they found." } }, "soundLabel": "Your sound setup (from step 2)", "seeing": "What are you seeing?", "call": "CALL", "check": "They check", "slidesRunner": "Whoever runs the slides computer", "checks": { "desk": "Is the desktop app on the sound desk computer running, with its meter moving? The status sticker on the desk shows it at a glance.", "stream": "Is OBS or vMix still streaming to InterScribe as its second destination?", "laptop": "Is the laptop awake, the InterScribe tab open and the microphone allowed?", "meet": "Is InterScribe still connected to the call: the InterScribe app in Zoom, or InterScribe for Chrome in the host’s Meet tab?" }, "quality": { "desk": "Check the desktop app is sending the main mix. If music drowns out the speech, send an output with just the microphones instead.", "stream": "Check the stream’s audio carries the speaker clearly.", "laptop": "Move the laptop closer to the speaker, or use a better microphone.", "meet": "Ask the speaker to use a headset or a microphone closer to them." }, "symptoms": { "nocaps": { "name": "Guests see no captions", "steps": [ "On the dashboard, Live now shows whether the session is live. On demand sessions go live when a guest opens captions.", "If sound is reaching InterScribe but nothing appears, they tell the event lead, who contacts support." ] }, "words": { "name": "Captions miss or mix up words", "steps": [ "Listen to what is being sent: is the speech clear, not too quiet, not drowned by music?", "After the event, add names and special words to a vocabulary." ] }, "open": { "name": "A guest can’t open the page", "steps": [ "Check they have Wi-Fi or mobile data. The guest Wi-Fi name should be on your signs.", "Scan the QR code again, or type the address from the sign.", "Still stuck? The welcome team tells the event lead." ] }, "language": { "name": "A guest wants another language or a voice", "steps": [ "Check the language is in the session, with AI voice on if they want to listen.", "Check your plan still has AI voice hours this month.", "Guests can ask from the guest page. In Backstage, a one-tap fix turns the voice on and tells them." ] }, "interp": { "name": "An interpreter has a problem", "steps": [ "A guest may have tapped “I can’t hear the interpreter”: the booth team is told right away.", "The interpreter checks their microphone, and that they hear the floor in the booth.", "If the floor sound is missing, the coordinator calls the sound person." ] }, "slides": { "name": "Slides don’t show", "steps": [ "Check the Slides station is connected and Translated slides is on for the session.", "Check the presentation computer is awake and showing slides.", "On a guest’s phone, slides may be hidden: turn Slides back on in Settings." ] }, "down": { "name": "Everything seems down", "steps": [ "Open the Status page in the sidebar to see if something is down on our side.", "Check the venue internet from another device.", "Open Help and ask Iris, or press Contact support on the status sticker." ] } }, "cards": { "guests": { "t": "Guests tell you too", "d": "With Give feedback, a guest can tap “I can’t hear the interpreter” and the booth team is told right away, or say “Captions behind” or “Hard to read”." }, "stuck": { "t": "Still stuck?", "d": "The event lead opens Help and asks Iris, or presses Contact support on the status sticker, which sends the device’s details. The Status page in the sidebar shows if something is down on our side." }, "going": { "t": "Keep the room going", "d": "The event never waits. Let the speaker carry on and fix calmly. Guests catch up with “Catch up on what you missed”." } } }, "after": { "kick": "After the event", "title": "Ask the One how it went. They’ll tell you.", "lede": "Guests rate the session and tell you what worked, right on their phone. The listener feedback report shows it by interpreter and voice, so you know what to keep and what to fix. Sample data below.", "stats": { "respondents": { "label": "Respondents", "sub": "unique guests" }, "rating": { "label": "Full rating" }, "answered": { "label": "Answered when asked", "sub": "of those shown a question" }, "urgent": { "label": "Urgent reports", "sub": "handled in 40 s" } }, "table": { "title": "By interpreter and voice", "voice": "Voice", "language": "Language", "average": "Average", "mostSaid": "Most said", "interpreter": "Luis · interpreter", "ai": "AI voice", "going": "It is going well", "behind": "Captions behind" }, "debrief": { "title": "Your team debrief", "items": [ "What did guests rate highest and lowest?", "What did they ask Ask AI that we didn’t explain?", "Did everyone know who to call?", "What do we change next time?" ] } }, "ready": { "kick": "Your checklist", "title": "Ready for the One?", "lede": "Tick what’s done. Work through it with your team before your next event.", "toGo": "{{n}} to go", "allDone": "All done", "groups": { "plan": { "name": "Plan", "items": [ "Answer the five setup questions", "Put a name next to every role", "Invite people with the right role", "Set it up in Get ready, Event Defaults or the conference" ] }, "before": { "name": "The week before", "items": [ "Spread the word: stage, social, chats, volunteers", "Ask listeners to bring earbuds", "Print the kit, or send it to volunteers", "Run a practice session" ] }, "day": { "name": "On the day", "items": [ "QR code on slides, signs, tables and handouts", "Spare earbuds at the welcome desk", "QR slide up, and say it from the stage", "Everyone knows who to call" ] }, "after": { "name": "After", "items": ["Read the ratings and listener feedback", "Check the summary and questions asked", "Hold the team debrief"] } }, "final": { "title": "You’re ready for the One.", "text": "Somewhere at your next event, someone will understand every word, maybe for the first time." }, "footerLeft": "InterScribe · Guides", "footerRight": "Questions? Open Help and ask Iris." }, "names": { "named": "{{name}} · {{label}}", "unnamed": "{{label}} (add a name in step 2)" } }