A listener who cannot hear, cannot see captions or needs another language can tell you from the listener page with Ask the organizer. Their request lands in Backstage, where you answer it, even mid-session. Backstage works even when audience chat is turned off.
Choose who can ask
- STEP 1Open Backstage settingsIn Backstage, open its settings and find Who can ask from the listener page.
- STEP 2Pick who can ask
Choose Nobody (the Ask the organizer button isn't shown), Signed-in listeners (recommended: every request has a verified name and email) or Signed-in listeners and guests.
- STEP 3Decide about phone numbers
Under Phone number, choose Don’t ask, Optional or Required, for listeners who want a call back about their request.
What listeners do
- STEP 1Open the requestOn the listener page, select Ask the organizer.
- STEP 2Say who is asking
They select Sign in, or Continue as a guest with their name and email, when you allow guests.
- STEP 3Pick what they need
They choose one of: I can’t hear anything, I can’t see captions, I need another language, AI voice isn’t available in my language, A caption was wrong, I need an accessibility accommodation, Something else or Just send the organizer a message.
- STEP 4SendThey add details if they like and select Send request. Replies appear on the page and by email.
A guest first confirms their email: the page says Almost there: check your email, and the request reaches you once they open the link. The link works for 24 hours.
Listeners follow their requests under My requests, with a status: Waiting for your email confirmation, With the organizer, The team is on it or Resolved.
What listeners may see
- The organizer isn’t taking requests here right now.: you chose Nobody.
- You’ve sent a lot of requests. You can send another in n minutes.: a listener sent many requests in a short time.
- This link has expired.: the guest's confirmation link is older than 24 hours. If they had not confirmed yet, they send the request again from the event page.
- You seem to be offline. Send again when you’re back.: the listener's connection dropped.