The floor captions are in a different language from the one being spoken.
Most likely: the floor language is set to the wrong language
Check: in the Console's Source panel, look at Floor language. Speech recognition listens for that language.
Fix: select Floor language, search for the language being spoken and choose it, then select Change the language. Captions pause for a moment while speech recognition reconnects in the new language. The audio is not interrupted. Captions already published keep the language they were heard in.
Next: the speaker switched language
Check: a bilingual speaker, or a new speaker, is using another language.
Fix: change Floor language in the Console when the language changes. See Floor language.
Still not working
Contact support with the time, the session and the language that was spoken.
Voir aussi