🧭 Overview
InterScribe’s Privacy Policy (effective May 15, 2024; updated May 26, 2025) outlines how the platform collects, uses, and safeguards personal data. InterScribe is committed to complying with global privacy regulations, including:
- GDPR (General Data Protection Regulation – EU/EEA)
- PIPEDA (Personal Information Protection and Electronic Documents Act – Canada)
- CCPA (California Consumer Privacy Act – USA)
This article summarizes key policy points and highlights your rights and responsibilities when using the platform.
📥 What Data Is Collected?
InterScribe collects two categories of data:
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Information you provide directly Includes name, email address, organization, session notes, custom messages, and content you create during sessions.
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Automatically collected usage data Includes IP address, device/browser type, pages visited, microphone/device IDs, error diagnostics, and feature usage patterns.
Other collection points include mobile app usage, support interactions, and being referenced in collaborative content (e.g., tags, shared notes).
⚙️ How Your Data Is Used
Your data is used to:
- Deliver and maintain platform functionality
- Manage your account and login sessions
- Process payments and subscriptions
- Respond to customer support tickets
- Detect abuse, ensure platform stability, and improve service quality
- Train and improve AI features (if you have not opted out)
Where possible, data is anonymized or aggregated for analytics and research.
⚖️ Legal Bases for Processing
If you're located in the EU/EEA, InterScribe processes your data under:
- Contractual necessity — to provide the services you've signed up for
- Legitimate interest — including service improvement and fraud prevention
- Consent — for marketing communications and AI training (can be withdrawn anytime)
- Legal obligation — for compliance with law enforcement or tax authorities
🤝 Data Sharing & Subprocessors
InterScribe does not sell personal data. We only share it with trusted subprocessors under strict data protection agreements, including:
- AWS – Cloud infrastructure
- OpenAI, Deepgram – AI transcription and translation
- Stripe – Payment processing
In rare cases, data may be disclosed to comply with legal obligations. A full list of subprocessors is available upon request: privacy@interscribe.io
🧍 Your Rights
Depending on your region, you have the right to:
- Access and update your data
- Request deletion (right to be forgotten)
- Restrict or object to how your data is processed
- Withdraw consent (e.g., from marketing or AI model training)
- Request portability — export your data in a reusable format
To exercise these rights, email privacy@interscribe.io.
🗂️ Data Retention
InterScribe retains personal data only as long as necessary for legal, contractual, or operational purposes. You cannot set your own retention periods in the dashboard, but:
- Organizers can delete sessions or transcripts
- Users can delete their accounts at any time
- Clients may opt out of anonymized model training
Data is securely deleted or anonymized once no longer required.
📌 Special Considerations
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Children’s Privacy InterScribe is not intended for children under 13 (or 16 where applicable). We do not knowingly collect data from minors. If discovered, such data is deleted promptly.
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User‑Generated Content Notes, highlights, and chat messages may be visible to others depending on permissions. Avoid sharing sensitive information unless necessary.
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Recording & Consent If you record a session, you are responsible for obtaining participant consent and complying with local privacy laws.
✅ Tips & Best Practices
- Review policy updates – Major changes will be announced via email or platform notifications.
- Manage cookies – InterScribe uses functional, preference, analytics, and ad cookies. Adjust settings via our cookie banner or browser.
- Control marketing preferences – Unsubscribe from promotional emails via the link in the message or by contacting support.
- Respect others’ data – When sharing transcripts or recordings, ensure you’ve obtained consent and redacted personal details as appropriate.
❓ Frequently Asked Questions
| Question | Answer |
|---|---|
| What personal data does InterScribe collect? | Data you provide (e.g., email, notes) and technical info (IP, browser, mic IDs) collected automatically. |
| How is my data used? | For account management, transcription, support, analytics, and (optionally) AI training. |
| Can I delete my account? | Yes — all personal data is deleted unless legal retention is required. |
| Who processes my payment? | Stripe, a certified PCI-DSS provider. InterScribe does not store full payment details. |
| Is my data sold? | No. InterScribe does not sell or monetize your personal data. |
| Can I opt out of AI model training? | Yes — contact privacy@interscribe.io to opt out. |
🔗 Related Articles
- 🛡️ Data Protection Overview – Learn how your data is secured
- 📁 User Data Management – Manage exporting, retention, and deletion
- 👥 Roles & Permissions Explained – Control who has access to what