The floor captions are in a different language from the one being spoken.
Most likely: the floor language is set to the wrong language
Check: in the Console's Source panel, look at Floor language. Speech recognition listens for that language.
Fix: select Floor language, search for the language being spoken and choose it, then select Change the language. Captions pause for a moment while speech recognition reconnects in the new language. The audio is not interrupted. Captions already published keep the language they were heard in.
Next: the speaker switched language
Check: a bilingual speaker, or a new speaker, is using another language.
Fix: change Floor language in the Console when the language changes. See Floor language.
Still not working
Contact support with the time, the session and the language that was spoken.
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