For whoever runs the sound desk. Print it, or save it as a PDF, and keep it at the desk. Each item links the page that explains it.
- Plug the computer into power, and connect it to the router with a network cable.
Connect a spare output of the mixer to the computer's line input or a USB audio interface. See Get good audio into InterScribe.
- Unmute the channel that feeds InterScribe on the desk. A muted channel sends silence.
Open the InterScribe Agent. Its Overview shows Agent is connected while it waits, and LIVE while it sends sound. See Set up the desktop agent.
Check Audio settings → Microphone is the mixer's input, and turn on Use mono audio if the input carries two channels.
Under Keep this computer awake, choose While broadcasting (recommended), or Always while signed in on a dedicated event computer. Closing a laptop lid still puts it to sleep.
Select Test audio on the agent's card in Rooms & audio → Agents, speak at the microphone and watch for We can hear it.
Or, in the Console, Run a sound check and wait for audio heard. See Standby, sound check and auto-start.
- Leave the agent open, and do not install updates: an update restarts the agent and interrupts live audio.
If the agent shows Agent is disconnected (no connection to InterScribe) or Agent is reconnecting audio (connected, audio coming back), check the network cable. See Captions stop for a few seconds, then come back.
If listeners hear nothing, see Nothing is heard after go-live.
- Write down the name and number of the person running the Console.
- Write down the name and number of your IT contact for the network.
InterScribe support: in the agent, Help & Support → Report a bug, with Include connection diagnostics ticked.