For the IT team at your venue. Print it, or save it as a PDF, a week before the event. Each item links the page that explains it.
Let through
interscribe.io,*.interscribe.io,scrb.liveand*.scrb.liveon port 443 on the allow-list, plus the live-audio media and relay servers and their ports. See The allow-list for IT.If your audience opens your portal at your own domain, check that it opens on your network. See Portals, branding and your own domain.
- Check the computers that send the sound against What you need.
A network cable for the computer that sends the sound, on a network without a Wi-Fi sign-in page. See Cable, Wi-Fi, hotspots and Starlink.
Production gear (the sound desk, the Console, interpreters) on its own network, or with priority over guests. See Crowded venue Wi-Fi.
- No VPN on the computer that sends the sound or on interpreters' computers.
- Cloud backups and updates paused on the computer that sends the sound during the event.
- The router restarted the day before, not during the event.
From the computer that sends the sound, on the event network, run the connection check and Test your speed. See Fast is not the same as steady.
Open InterScribe on a phone on the guest Wi-Fi and on mobile data. If it fails only on the Wi-Fi, see InterScribe won't load or won't connect.
- Keep a phone hotspot ready as a backup.