Custom Vocabulary Accuracy Improvement
Strong operations in this area come from repeatable workflow, clear ownership, and measured improvement. This guide outlines a practical model teams can execute every week without relying on heroic effort.
Operating Model
Use one stable cycle for each event:
- Preflight
- Live delivery
- Post-event review
Preflight
- Confirm audio source quality and routing.
- Confirm session visibility and attendee entry instructions.
- Confirm terminology list and contextual settings.
- Confirm fallback plan and escalation owner.
Live Delivery
- Monitor caption continuity and language behavior from attendee view.
- Address signal and routing issues first before changing multiple settings.
- Keep attendee communication short and clear when incidents happen.
Post-Event Review
- Publish transcript and related outputs on schedule.
- Log incidents with root cause and corrective action.
- Update runbook before next recurring session.
Team Roles
- Setup owner: configuration, access flow, and readiness checks.
- Live owner: monitoring and incident decisions.
- Publishing owner: transcript package and quality review.
Practical Checklist
| Check | Why it matters |
|---|---|
| Source audio is clean speech-first | Prevents avoidable quality degradation |
| Access instructions are simple and visible | Reduces join friction and support load |
| Terminology is prepared in advance | Reduces critical mistranscriptions |
| Fallback path is rehearsed | Shortens recovery during incidents |
| Weekly review is mandatory | Prevents repeated failures |
4-Week Improvement Plan
- Week 1: baseline current performance and top recurring failures.
- Week 2: enforce one checklist and one fallback script.
- Week 3: run sessions with unchanged template and compare incident patterns.
- Week 4: lock improvements and train backup staff.
Final Takeaway
Reliability improves when the workflow is explicit, rehearsed, and measured. Teams that run this cycle consistently see fewer incidents and stronger multilingual outcomes.