Terms and Conditions

Effective Date: May 15, 2024. Last Updated: February 20, 2026

These Terms and Conditions ("Terms") govern access to and use of InterScribe ("we," "our," or "us"), a SaaS platform offering AI-powered real-time transcription, translation, and interpretation services. These Terms apply to organizational customers and their authorized users ("Client," "you"). By accessing or using InterScribe, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Contracting Entity and Authority

The InterScribe service is operated by Kingdom Global Ventures Inc., based in Toronto, Canada. By using the platform, you agree to these Terms on behalf of your organization and confirm you have the authority to bind that entity. If you register with an email domain associated with an organization, InterScribe may treat the account as an 'Administered Account' and grant administrative control to that organization.

Eligibility and Organizational Access

InterScribe for Organizations is available to legal entities. You are responsible for ensuring that your use of InterScribe complies with applicable laws and is suitable for your intended audience.

Service Description

InterScribe is a real-time AI-powered communication platform designed to enhance multilingual accessibility and post-event productivity. Our Services include:

• Live Transcription: Real-time voice-to-text conversion during meetings, webinars, and events.
• AI-Powered Translation: Instant translations of spoken content into multiple languages, viewable in text format.
• AI Interpretation Interface: Visual tools to assist human interpreters and support AI-driven language comprehension.
• AV Dashboards: Audio-visual control centers for moderators and AV teams to manage live language channels and participant engagement.
• FrontDoor: A branded access portal for audience members, offering seamless entry to events, live captions, and translations.
• Post-Event Archives: Access to event transcripts, translation logs, speaker notes, and other AI-generated summaries.

Important Note:

InterScribe is a technology service provider. We do not offer certified legal, medical, or government interpretation. Our Services are designed for informational and accessibility purposes and are not a substitute for professional human interpreters where formal certification or accuracy is legally or ethically required.

Free Trial and Subscription

Organizations may access a free trial of up to two (2) hours. Continued use requires selecting a paid subscription plan. Subscription fees, seat or usage limits, and included features are based on the selected plan and order form.

Paid subscriptions may renew automatically unless canceled before the renewal date. Unless required by law, fees are non-refundable except where a documented service interruption is attributable to InterScribe. You are responsible for applicable taxes, duties, and similar governmental charges.

Abuse Prevention

Clients are prohibited from creating multiple accounts or using alternate identities to repeatedly access free trial hours. InterScribe reserves the right to suspend or terminate access, limit features, or refuse service to any account suspected of engaging in abuse of the free trial program. Determination of abuse is at the sole discretion of InterScribe.

Fee Changes

We may change subscription pricing at any time with reasonable prior notice. Fee changes will apply at the start of the next billing cycle. Continued use after notification constitutes acceptance.

Fair Usage Policy

InterScribe includes fair-use access for supported features. Usage that materially exceeds normal operational thresholds (for example, sustained high-volume concurrent language streams, abusive automation, or traffic that degrades platform stability) may be rate-limited, temporarily restricted, or moved to a custom plan. We will use commercially reasonable efforts to notify affected Clients when practical.

User Conduct and Responsibilities

• Maintain the confidentiality of access credentials
• Not interfere with platform operation or misuse the service
• Ensure that use of InterScribe complies with local laws and is appropriate for their context (e.g., use with minors, sensitive content)
• Not use the platform to promote hate, discrimination, harassment, or violence based on race, religion, sex, sexual orientation, nationality, or disability
• Not engage in unauthorized scraping, benchmarking, system probing, or malicious interference
• Not impersonate others or misrepresent affiliations
• Not introduce malware or attempt unauthorized access

InterScribe may investigate suspected misuse and may suspend, restrict, or terminate accounts that violate these Terms, our acceptable-use standards, or applicable law.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and restricting access to your account. You agree to accept responsibility for all activities that occur under your account. You must promptly notify InterScribe of any unauthorized use or suspected security breach.

Accuracy Disclaimer

InterScribe uses AI-based tools capable of achieving high levels of accuracy under optimal conditions. However, translation and transcription results are not guaranteed and may be affected by variables such as audio quality, speaker accents, and background noise. InterScribe disclaims liability for any errors or misinterpretations. The system is not optimized for use with background music or non-verbal audio.

AI-generated outputs are informational and assistive only. They are not legal, medical, financial, emergency, or other professional advice, and should not be relied on as the sole basis for safety-critical or legally binding decisions.

Ownership and Licensing

As between the parties, Clients retain ownership of Customer Content (including transcripts, translations, and uploaded materials). You grant InterScribe a limited, non-exclusive, royalty-free license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services in accordance with applicable law and your documented settings.

Feedback, suggestions, or ideas submitted to InterScribe may be used without compensation or obligation. InterScribe owns all improvements and developments arising from such feedback.

Platform Intellectual Property

All rights, title, and interest in and to the Service (excluding client-owned content) are and shall remain the exclusive property of InterScribe and its licensors. Clients are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. No part of the Service may be copied, modified, or used to build competing products.

Third-Party Services and Subprocessors

• Amazon Web Services (AWS) for hosting infrastructure, speech-to-text, and text-to-speech services
• OpenAI for natural language processing, summarization, and translation enhancements
• Deepgram for speech-to-text transcription services and model training
• Stripe for payment processing

Clients acknowledge that approved subprocessors may process data as necessary to provide the Services. InterScribe maintains written agreements with subprocessors requiring confidentiality, security controls, and lawful processing obligations.

Model Improvement Program

InterScribe may use de-identified and aggregated service data to improve quality, reliability, and language performance. Where required by law, we rely on an appropriate legal basis (such as consent, legitimate interests, or contractual necessity) before using data for model improvement.

Clients may request restrictions or opt-out options for specific model-improvement workflows by contacting InterScribe. Certain restrictions may limit feature availability or require a revised commercial plan where additional isolation controls are requested.

Recording and Consent

Clients are solely responsible for complying with all laws and regulations governing notice, consent, recording, and retention of audio/video content in each relevant jurisdiction. When recording features are enabled, InterScribe acts as a processor on the Client’s instructions; Clients must provide required participant notices and obtain valid consents where required.

Interpretation Accuracy Disclaimer

InterScribe's captioning, transcription, and interpretation services—whether AI-powered or human-assisted—are provided to support communication and accessibility. They do not constitute an official, certified, or legal record. Clients are responsible for verifying the accuracy of any outputs for formal or legal use.

Indemnification

You agree to indemnify, defend, and hold harmless InterScribe and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

Data Security and Compliance

InterScribe applies commercially reasonable technical and organizational safeguards, including encryption in transit and at rest, access controls, monitoring, and incident-response procedures. Data may be stored or processed in Canada, the United States, or other approved regions depending on service configuration. If a confirmed security incident affecting Customer Content occurs, InterScribe will notify affected Clients without undue delay as required by applicable law.

Third-Party Links

The Service may contain links to third-party websites or tools. InterScribe is not responsible for the content, accuracy, or privacy practices of these third parties. Use of third-party sites is at your own risk.

Changes to Terms and Services

We may update these Terms or related policies from time to time. For material changes, we will provide notice (for example, by email or in-product notice) before the change takes effect, unless earlier changes are required by law or security needs. Continued use after the effective date of an update constitutes acceptance.

Limitation of Liability

To the maximum extent permitted by law, InterScribe’s aggregate liability arising out of or related to the Services will not exceed the total fees paid by the Client in the twelve (12) months before the event giving rise to the claim. InterScribe is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility. Nothing in these Terms excludes liability that cannot be limited under applicable law.

Force Majeure

InterScribe shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, strikes, internet outages, government orders, or other force majeure events. Performance shall resume as soon as reasonably possible.

Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from InterScribe. InterScribe may assign its rights or obligations at any time without restriction.

Entire Agreement and Severability

These Terms constitute the entire agreement between you and InterScribe. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

Termination

Accounts may be terminated for violations of these Terms or applicable laws. In such cases, no refunds will be issued and continued use is prohibited. Provisions related to intellectual property, disclaimers, liability, and data rights will survive termination.

Governing Law

These Terms are governed by the laws of Ontario, Canada, excluding conflict-of-law rules. The parties will first attempt in good faith to resolve disputes informally. If unresolved, disputes will be brought exclusively in the courts located in Toronto, Ontario, and each party consents to that venue and jurisdiction.