ADA Title II compliance for digital public services, meetings, and communications
Build accessible live and recorded experiences for public-sector programs with captioning, language access, and documented accessibility controls that can be repeated across departments.
State + local gov
Primary ADA Title II scope
WCAG 2.1 AA
Common digital benchmark target
Live + replay
Operational accessibility coverage
Quick summary
What it is
Build accessible live and recorded experiences for public-sector programs with captioning, language access, and documented accessibility controls that can be repeated across departments.
Who it's for
Designed for event teams, education programs, ministries, and enterprises running multilingual live or recorded communication.
Proof
State + local gov Primary ADA Title II scope | WCAG 2.1 AA Common digital benchmark target. Setup in minutes with attendee access via web link or QR and no app downloads.
Public entities need ongoing accessibility operations, not one-off fixes
ADA Title II accessibility expectations commonly touch websites, apps, livestreams, virtual meetings, and post-event materials. Teams need one operating model that supports accessibility before, during, and after each session.
- Accessibility readiness is inconsistent across agencies, departments, and vendors.
- Digital services teams and event operators often follow separate standards and workflows.
- Live sessions may lack repeatable controls for captions, readable text, and language access support.
- Transcript and archive workflows are often manual, delayed, or undocumented.
- Complaint and remediation processes are difficult when implementation evidence is missing.
Create a repeatable accessibility operating model
InterScribe supports ADA-focused teams with live captioning, multilingual delivery, transcript workflows, and operational checklists that can be standardized across programs.
STEP 1
Define accessibility baseline
Document requirements for effective communication, caption quality, language coverage, and post-session publication timelines.
STEP 2
Run live accessibility controls
Launch caption and language access workflows with moderator checklists, fallback procedures, and issue escalation steps.
STEP 3
Export and retain evidence
Publish transcripts quickly, retain implementation logs, and maintain records for policy, audit, and remediation workflows.
Key capabilities
Live caption access
Deliver near real-time text for public audiences joining online, on-site, or hybrid sessions.
Multilingual access support
Support language access workflows for limited-English-proficiency attendees alongside accessibility controls.
Browser-based participation
Reduce attendee friction with link-based access that does not require app installs.
Transcript export and retention
Generate outputs for records retention, recap publishing, accommodation follow-up, and accessibility review.
Runbook standardization
Apply one operational model across town halls, hearings, classrooms, and community briefings.
Remediation-ready documentation
Track incidents, owner actions, and issue resolution timing to support complaint and remediation workflows.
Frequently asked questions
Does this page provide legal advice?
No. This content is informational and operational in nature. Organizations should confirm legal obligations with qualified counsel and accessibility specialists.
Who is generally covered by ADA Title II?
ADA Title II generally applies to state and local government entities and their programs, services, and activities, including many digital service touchpoints.
Is ADA Title II relevant for virtual meetings and digital events?
It can be. Public entities commonly evaluate web-based experiences, including digital communications and event access, as part of their accessibility responsibilities.
What should teams document for Title II accessibility operations?
Typical documentation includes setup checklists, language coverage plans, caption quality checks, transcript publishing timelines, incident logs, and issue escalation procedures.
How does ADA Title II connect to WCAG standards?
Many teams use WCAG 2.1 AA as a practical benchmark for digital accessibility implementation. Your exact standards, exceptions, and timelines should follow policy and legal guidance.
What about implementation timelines?
Timeline obligations may vary by agency size, jurisdiction, and service context. Confirm deadlines with legal counsel, then map them into phased delivery milestones and operational checkpoints.