Sales / Customer Success Manager

Own full-cycle relationships from qualified pipeline through onboarding, retention, and expansion.

Remote (North America / Europe)Full-time

All positions are remote. Sales / Customer Success Manager is limited to North America and Europe time zones.

Mission

Convert qualified demand into long-term customer value by combining consultative selling with strong post-sale ownership.

Why now: Early SaaS benchmarks consistently show retention and expansion outcomes improve when customer success is staffed early and tightly linked to revenue execution.

Expected outcomes in first 90 days

Own a portfolio of active opportunities and newly onboarded customers.
Establish baseline playbooks for handoff, onboarding, and first value milestones.
Improve conversion or retention metrics in a clearly defined segment.

Responsibilities

Manage opportunities from discovery to close with clear next steps and timelines.
Lead onboarding and adoption plans for new customers.
Track customer health and drive renewal/expansion actions proactively.
Coordinate with solutions and product teams on blockers and feature feedback.
Maintain high-quality CRM hygiene and reporting discipline.

Requirements

3+ years in B2B SaaS sales, customer success, or hybrid commercial roles.
Demonstrated ability to manage both new revenue and post-sale outcomes.
Strong consultative communication and stakeholder management skills.
Experience with pipeline management, forecasting, and account planning.
Availability overlapping North America and/or Europe customer hours.

Nice to have

Experience in accessibility, education, public sector, or event-related SaaS.
Experience with mid-market or enterprise account ownership.
Data-driven approach to retention and expansion metrics.

Interview focus

Deal execution quality and customer relationship ownership.
Onboarding-to-renewal process discipline.
Commercial judgment and account prioritization.