European Accessibility Act (EAA) compliance for multilingual digital services
Design accessibility-ready workflows for EU-facing digital services with captioning, language support, and durable governance across product, content, and operations.
June 28, 2025
Core applicability date
EU-facing services
Cross-border accessibility scope
Design + ops
End-to-end compliance model
Quick summary
What it is
Design accessibility-ready workflows for EU-facing digital services with captioning, language support, and durable governance across product, content, and operations.
Who it's for
Designed for event teams, education programs, ministries, and enterprises running multilingual live or recorded communication.
Proof
June 28, 2025 Core applicability date | EU-facing services Cross-border accessibility scope. Setup in minutes with attendee access via web link or QR and no app downloads.
EAA readiness requires product, content, and operations alignment
Compliance efforts stall when accessibility is treated as a one-time implementation task. EAA programs need ongoing controls across user journeys, content delivery, language support, and evidence retention.
- Accessibility ownership is fragmented across legal, product, UX, and operations teams.
- Teams lack standardized QA checkpoints for multilingual and live-session experiences.
- Legacy content and event workflows are not mapped to current accessibility controls.
- Accessibility statements and internal controls drift out of sync with real implementation.
- Documentation for compliance and remediation is incomplete or difficult to retrieve.
Operationalize EAA accessibility controls
InterScribe helps teams operationalize accessible communication delivery with repeatable runbooks for live sessions, multilingual support, transcript outputs, and implementation evidence.
ETAPA 1
Map EU-facing experiences
Inventory customer-facing touchpoints where EAA accessibility requirements apply, including event and communication workflows.
ETAPA 2
Apply session-level and content standards
Use preflight and live moderation checks for captions, readability, language access quality, and participant guidance.
ETAPA 3
Maintain compliance artifacts
Publish and store outputs with owner accountability, retention timing, remediation tracking, and periodic review.
Recursos principais
Live caption workflows
Support accessibility-first communication delivery for webinars, demos, and digital events.
Language access execution
Enable multilingual text workflows that reduce exclusion for diverse EU audiences.
Consistent attendee UX
Provide one browser-based join flow for cross-device access and lower support overhead.
Transcript lifecycle support
Produce reusable outputs for post-session publication, review cycles, and internal compliance records.
Operational templates
Standardize accessibility checks across teams, vendors, and event formats.
Accessibility governance support
Tie policy, QA routines, incident handling, and release controls into one continuous improvement loop.
Perguntas frequentes
When does the EAA apply?
The European Accessibility Act generally applies from June 28, 2025, with specific obligations depending on service type and jurisdictional implementation.
Which areas are commonly included in EAA implementation planning?
Teams usually assess product UX, content accessibility, support workflows, transactional communications, and service documentation for EAA alignment.
Does EAA compliance only concern websites?
No. Teams often evaluate broader customer-facing digital experiences, including communications and service-delivery flows, not only static web pages.
What does a practical EAA rollout include?
Typical rollouts include standards definition, scope inventory, QA checklists, owner assignment, remediation workflows, accessibility statements, and evidence retention procedures.
Should we involve legal counsel?
Yes. Accessibility implementation should be reviewed with legal and accessibility experts to confirm requirements for your markets and service model.
How should teams handle ongoing compliance after launch?
Treat EAA as an operational program: monitor incidents, audit workflows regularly, update standards when products change, and preserve implementation evidence over time.