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💬 Providing Feedback

This article explains how to use InterScribe features effectively in your events.

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    by Admin User
    2 years ago

    • 🧠 Overview

    Your feedback helps us make InterScribe better for everyone. Whether you're reporting a bug, suggesting a feature, or sharing what delighted (or frustrated) you—we’re listening. This guide explains how to send feedback and what happens after you submit it.

    ⭐ How to Send Feedback

    📍 From Inside the Dashboard

    1. Click the ⭐ Feedback icon on the top navigation bar. Feedback

    2. A form will appear asking you to describe your feedback.

    3. Add as much detail as you can—what you were doing, what didn’t work, or how something could be improved.

    📝 Tip: If you're reporting a bug, let us know what device or browser you're using. Screenshots are helpful too.

    ✉️ Other Ways to Reach Us

    📧 Email

    You can email our team directly:

    support@interscribe.io

    We reply within 1 business day. If your event is live and you're on a paid plan, use the in-app Live Support Chat for urgent issues.

    🔍 What Happens After You Submit Feedback

    • All feedback is reviewed by our team.
    • We categorize it (bug, UX issue, feature request, etc.).
    • Suggestions are added to our product roadmap based on impact and demand.
    • We may reach out for more details or invite you to test future updates.

    💡 Many of our most-loved features came from user suggestions—keep them coming!

    🧪 Want Early Access?

    If you’d like to try new features before they launch—or be interviewed to share your use case—let us know in your message or email us directly.