🔐 ️ Roles & Permissions Explained

🧠 Overview

InterScribe uses role-based access control (RBAC) to keep your organization secure and collaborative. Each role grants a specific set of permissions that define what users can see, do, and manage.

You can assign multiple roles to a single user, and permissions are additive — for example, assigning both Organizer and Interpreter gives the user the combined capabilities of both roles.

Although there are over 90+ underlying permissions behind the scenes, most teams manage access simply by assigning one of the predefined roles below.

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👤 Role Descriptions

Role	Typical Responsibilities	Key Permissions
Admin	Oversees the entire organization	Full access: manage users, portals, billing, events, analytics
Billing Admin	Handles subscriptions and payments	View/change billing info, download invoices, manage payment methods
Organizer	Creates and manages sessions	Schedule events, edit pages, assign interpreters, upload resources
Interpreter	Provides live interpretation	Access Interpreter Dashboard, select languages, monitor audio
Moderator	Supports sessions by managing engagement	Moderate Q&A, remove inappropriate content, support respectful chat
Viewer	Attends sessions as a participant	View captions, switch languages, take notes, access replays

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🔁 Assigning & Combining Roles

• Assign roles when inviting users: During the invitation process, select the necessary roles. You can choose more than one.
• Edit roles at any time: Go to Account Settings → Members to change roles instantly.
• Combine for flexibility: Roles are additive. For example, someone can be both a Moderator and an Interpreter if they help with tech and language support.
• Advanced use (Enterprise): While most organizations rely on predefined roles, custom permission sets may be available on Enterprise plans. Contact support to explore this option.

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💡 Tips & Best Practices

• 🧹 Follow the least‑privilege principle: Grant only the access needed for someone’s responsibilities.
• 🔄 Audit user roles regularly: As team roles evolve, keep permissions up to date.
• 👥 Combine roles when needed: Don’t hesitate to assign multiple roles if someone wears multiple hats.
• 🔐 Protect Admin access: Limit Admin roles to trusted personnel only, and enforce strong passwords.

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❓ FAQs

Question	Answer
A user can’t access a feature.	They may not have the correct role. Go to Account Settings → Members and update their access.
Can I create custom roles?	Not yet. InterScribe currently supports only predefined roles. Enterprise users can inquire about custom solutions.
My interpreter can see event settings.	They may also be assigned as an Organizer. Remove extra roles to narrow their access.
Can a Billing Admin become a full Admin?	Yes — you can upgrade or change roles at any time via their profile.

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🔗 Related Articles

• 👥 Creating & Managing Users
• 🧏 Human Interpreter Setup
• 📊 Managing Usage & Credits